THE COMPLETE GUIDE

Read before
you sign.

All five topics in one place. Use this information with any contractor.

TOPIC 01 / 05

Start with the company—not the pitch.

Check the credentials and the actual conduct. A familiar logo or a confident salesperson is not independent verification.

Your first move

Look up the contractor yourself. The company on the agreement should match the licensed business.

  1. Match the names. Compare the salesperson’s company, contract, payment recipient, and ROC record. Ask about any mismatch.
  2. Check the scope and current status. Confirm the license covers the proposed work. Ask for insurance information and references, then verify them independently.
  3. Ask for proof of the problem. Request photos, locations of damage, and the reason a repair or replacement is recommended. Stay off the roof; document safely from the ground.
Warning signs worth pausing for

Pressure to sign immediately, cash-only demands, blank paperwork, refusal to provide copies, unexplained fees, and guarantees about insurance are reasons to pause and verify. Never permit manufactured damage or sign a false invoice.

An out-of-state address or a knock at the door does not, by itself, prove fraud. Judge the company’s credentials, agreement, and behavior.

Official sources for this topic

TOPIC 02 / 05

An “inspection form” can be more than an inspection.

Before you sign, find out what you authorize, what you could owe, and how you can end the agreement.

Before you sign

Do not sign blank spaces, missing attachments, or an agreement you have not had time to read.

Does this inspection form commit you to hire?

Look for repair authorization, exclusivity, a promise to hire the company if insurance approves, cancellation charges, inspection fees, and emergency-work terms. The heading at the top does not limit the obligations inside.

Are you giving someone claim or check rights?

These are not interchangeable. Ask whether you are transferring insurance benefits, authorizing someone to endorse a check, or giving another person decision-making power. Arizona recognizes valid post-loss claim assignments; an assignment is not automatically illegal. Get independent advice before transferring rights.

“You owe nothing if insurance denies it”

Compare that promise with the actual denial, cancellation, inspection-fee, and payment clauses. Find out what you could owe for emergency services or work that the insurer does not cover.

“We will cover your deductible”

Treat this as a warning sign. For the claims covered by Arizona’s storm-repair statute, promises to pay the deductible, deductible payments, and direct or indirect deductible rebates are prohibited. Check the scope of that law in the next topics.

What should a written agreement contain?

For Arizona contractor-owner contracts over $1,000, A.R.S. 32-1158 requires written information. Check for the following:

Contractor identity
The business name, business address, and Arizona ROC license number.
Owner and property
The owner’s name and mailing address, plus the jobsite address or legal description.
Dates
The contract date and estimated completion date.
Scope
A description of the work, with materials, exclusions, and attachments clearly identified.
Total price
The total amount payable, including applicable taxes—not an unexplained blank or “whatever insurance pays.”
Deposit and payment stages
The advance deposit paid or scheduled, each progress-payment amount, and the construction stage that makes it due.
Complaint notice and signatures
The required ROC complaint notice, agency contact details, applicable complaint deadline, and signatures. Read the legal detail below for the notice format and exception.
Your copies and receipts
Legible copies of everything signed and a written, signed receipt for the actual amount of any cash paid.

Missing required information does not automatically make a contract unenforceable. Ask about permits, cleanup, warranties, materials, exclusions, and written change pricing as well.

The law says: ROC notice format and exception

A.R.S. 32-1158(A)(9) requires the ROC complaint information to be prominent and in at least 10-point bold type, with the required signatures. That paragraph does not apply to a person who is subject to, and complies with, A.R.S. 12-1365.

Payment demands and lien papers

Do not ignore them. Arizona generally requires a direct written contract with the owner-occupant for a lien against a qualifying owner-occupied home. Eligibility matters, and a direct contractor may still have lien rights. Get independent advice about disputed demands and the appropriate conditional or unconditional lien-release form.

Official sources for this topic

TOPIC 03 / 05

A roof price is not an insurance decision.

An estimate can help you understand cost. It does not prove storm damage, establish coverage, or open a claim by itself.

Keep control of your claim

You can contact your insurer directly or ask your agent for help. You do not need an AniPros quote first.

  1. Document safely. Keep photographs, the known event date, and receipts for reasonable temporary protection. Be accurate about facts you do not know.
  2. Report damage promptly. Use the insurer’s official claims number, website, or app. Do not delay required notice while waiting for an online price.
  3. Ask what documents are needed. An insurer may need an inspection, damage photos, measurements, and an itemized repair scope. Identify a preliminary price as preliminary.
  4. Understand your costs. Ask about your deductible, depreciation, exclusions, limits, and any mortgage-company involvement in payment. Your insurer decides coverage under the policy and facts of the loss.
What an online price can—and cannot—do

Roof Price Check, when available, uses property information, measurement assumptions, and contractor pricing to provide a starting point. It does not itself hire AniPros or submit an insurance claim. Read the provider’s privacy notice, required fields, and contact choices before submitting information. Do not send policy numbers, financial records, or sensitive claim documents through the pricing form.

Will you use the estimate for an insurance claim?

A total price alone may not be enough. For the storm claims covered by A.R.S. 32-1158.02, the estimate and contract need specific details.

The law says: required storm-estimate details
  • Describe the damage and where it is located, with supporting evidence such as photos.
  • Itemize emergency repairs already completed.
  • Identify damaged areas left out and explain why.
  • State whether the property was inspected and, for roof estimates, whether the roof was physically accessed.
  • Do not assure the homeowner that insurance will cover the loss.

The covered contract also needs a detailed description of the work, the roof repair or replacement area, and notice that the owner is responsible for payment if the insurer denies payment or coverage. Calling a price preliminary does not automatically exempt it from these requirements.

Who decides what the insurance covers?

Your insurer decides coverage under your policy. A post-storm repair contractor cannot also act as your adjuster, negotiate your settlement for you, or promise coverage.

The law says: helping with a claim dispute

Arizona permits the contractor to communicate with the insurer to help with a claim dispute if the homeowner gives permission and the contractor is not paid for that communication. That is different from representing you as an adjuster.

Official sources for this topic

TOPIC 04 / 05

Check your cancellation options before time runs out.

Not every roof contract has the same cancellation deadline. Where you signed, the storm circumstances, and legal exceptions can change your options.

Important scope limitation

These special storm rules apply only when the legal conditions are met: direct damage from a catastrophic storm in an insurer-designated area, a licensed contractor, and a buyer who lives or plans to live in the home after the work. They do not automatically cover every roof agreement.

4 business days

To cancel a covered storm contract for any reason after signing.

72 hours

A separate cancellation right after the insurer notifies you that the claim was denied.

50% maximum

The most a contractor can require at signing for a covered storm contract.

Put cancellation in writing and keep proof. The storm statute specifies notice to the contractor’s address in the contract, stating your intent not to be bound. Get independent help promptly if the deadline or delivery method is unclear.

What happens to your payment if you cancel?

For a cancellation under the covered storm law, payments must be returned within 10 days. A contractor may retain reasonable payment for emergency services if it provided a detailed description and itemized charges.

The law says: refunds, changes, and emergency work

The refund includes payments and notes or other evidence of debt. Covered contracts must include both cancellation statements in at least 10-point bold type. Changes to the work order require the homeowner’s signed written change order. The contractor must immediately disclose cancellation of its workers’ compensation coverage in writing.

For claims covered by this section, repairs must wait for the insurer to approve or deny the claim, except work needed to prevent further loss. Promises to pay a deductible, deductible payments, and direct or indirect deductible rebates are prohibited.

Was the agreement sold at your home?

A separate three-business-day cancellation rule may apply. Qualifying Arizona home-solicitation sales generally allow cancellation until midnight of the third business day after signing. The FTC also covers certain sales at a home or temporary location.

The law says: scope, notices, and exceptions

State and federal coverage, notice requirements, and day-counting rules differ. Some emergency situations have exceptions. Required contract and cancellation documents use the sales presentation’s language under the applicable rules. Verify your circumstances promptly instead of assuming every agreement has the same deadline.

This guide is not a cancellation notice. Reading it or contacting AniPros does not notify another contractor that you are canceling.

Official sources for this topic

TOPIC 05 / 05

Already signed or paid? Start here.

Save the record and act promptly. Do not rely on an online checklist to decide whether a deadline has passed.

  1. Keep every document. Save the whole agreement, attachments, inspection forms, ads, photos, messages, receipts, and signing/payment dates.
  2. Check cancellation options now. Review the applicable rules and written-notice requirements. Get independent Arizona legal advice for deadlines, transferred rights, liens, and disputed fees.
  3. Protect your home and accounts. Tell your insurer about inaccurate claim information and your bank about disputed payments. Arrange appropriate temporary protection. Call emergency services for immediate danger.

A complaint does not necessarily cancel a contract or pause a deadline. Keep the records and get advice on the steps your situation requires.

BEFORE YOU COMMIT

Your pre-signing checklist.

Use this with any contractor, including AniPros. Checking every item is not a guarantee that an agreement is safe.

Eight things to review

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